Shipping and Receiving
Shipping Options: If your order is to be shipped, we will normally use carriers of our choosing unless you specify some other means of shipment. We can ship your plants any time of the year by truck, within four business days, to most places in the United States (excluding AK and HI and acts of God or unforeseen circumstances). Shipping charges or boxing costs, where incurred, are invoiced at our cost. Buyer assumes all shipping expense. Buyer accepts full risk of any losses during shipment.
Shipping by truck: Our plants are normally shipped standing up in their original trays in our high-quality, custom-made shipping box. These boxes are 13" high x 22" wide x 25" long. Dormant, Large-size materials are shipped lying down in the box. Boxes are then palletized and shrink-wrapped prior to loading. A $5.00 per box charge will be assessed in addition to a pallet charge.
Delivery: North American Plants, INC offers free delivery on orders of $2,000.00 or more within a 50 mile radius of our nursery. For areas beyond this range, please call for details.
Pickup at our facility: If you wish to pick up your order here, please give us at least three (3) business days advance notice so that we can grade your order and have it prepared. It is recommended that the cargo area of your means of conveyance be covered so that the wind will not tatter or desiccate the leaves. If such covered vehicle is not available, just let us know ahead of time and we'll have your plants boxed and ready for travel on your flatbed or pickup truck.
Please note: Materials ordered and not picked up within 30 days notice of their availability or within 30 days of their acknowledged ship date (whichever is longer) may be reallocated to other customers. In this circumstance, the items so affected will be back ordered or cancelled at our discretion. Any deposits paid on such items may be retained in lieu of re-stocking charges.
Care after receipt: Upon receipt of your shipment, please unpack it immediately and inspect for any damage. VERY IMPORTANT: if boxes arrive late, in bad shape, or there is some other obvious problem when the material arrives; then please note any damage or loss on the carrier's documents. If such damage is not noted on the carrier's documents, they will almost never honor your claim. North American Plants can assist you in filing a claim for shipping damages, but we cannot be held liable for them. Please let us know, in any case, if you have any problems with your shipment.